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FAQ's

What is your design philosophy? TOP

I try very hard to create unique website designs and graphics. Many of the elements that I use are from my own collection of ephemera, vintage finds, and my own digital creations. I also incorporate royalty-free images in my work. While my style may look similar to other designers out there, I do strive to give each a uniquely "Alice W." look and feel. I am most inspired by vintage, French/Parisian, shabby chic, cottage style, altered art and feminine themes, which is most often found in my work. This is not all I am cabable of, however, so if you are looking for a custom design style that is not listed here, I enjoy and am up for the challenge!
 
With custom design work, I will try my best to create a look that is fitting to the client's style and preferences. I do get requests for designs similar to pre-existing websites or graphic designs...and while I can use these as a reference for a design, I will not replicate or copy any design already out there.
 
You may notice that in many of my designs the same graphic elements or styles are used. While I strive to create unique designs, I do reserve the right to use graphic elements in other designs as I see fit. I will make every attempt, however, not to have any look too closely related to each other.

What do I need to have my own website? TOP

Please keep in mind that this list is only a partial list based on my own experience with owning and operating a website. You may find that you need more than what I have described here. To run a website that is compatable with one of Alice W.'s website templates you will need:

  • a website domain name (I highly recommend www.godaddy.com or purchasing your domain through your host)
  • a website host - my designs are currently only compatable with three hosting options, Pappashop, Shoppe Pro and Merchant Mom's. Subscribing to one of these is absolutely essential to running your website, as it is where you will be managing your site content, adding & editing pages, products and images, and more. Both come with built in shopping carts if you plan to sell products from your website.
  • the ability to manage your website through your web administration page. This is so important for running your site! I have several potential clients assume that I will be adding pages for them, photographs, products etc. This is completely your responsibility, however. You should have some experience with WYSIWYG (what you see is what you get) editors, but you do not need any html coding experience if you work through either above host. You should also become acquainted with the FAQ sheets and tutorials offered by either host to learn how to run your site. I do not offer any technical help for running your site that does not directly pertain to your website template.

 

What is a website host and why do I need one? TOP

A website host is a service that you obtain (and typically pay a monthly or yearly fee for), to "host" your web content. The host is where you will manage all aspects of running your site including but not limited to: adding pages, shop categories, products, content, checking web stats, checking website email, etc. We do not offer help with these features, and any questions surrounding these should be addressed to the specific host. We are not responsible for any issues that arise between yourself and the host of your site.
 
Our designs are currently compatible with five (5) website hosts including: Pappashop, Shoppe Pro, Eco Chic Hosting, Merchant Mom's, or MiaShops. A subscription to one of these is required to have one of our designs installed. It is imperative to research these to find the one that best suits your needs before purchasing one of our designs.

How do you communicate with design clients? TOP

I am ONLY available to communicate with design clients (and potential clients) through email (paintedwhitebyalicew@gmail.com). NO EXCEPTIONS!
 
I typically respond to new emails within one business day. I will make announcements of any time off or away on the Custom Services page of my site to keep everyone informed of my availability. It is imperative for me to work with clients in this manner, so that I have a record of all of our correspondence to look back through. If you prefer to work by phone, I highly suggest that you look for another designer, as I will not be able to accommodate your needs at this time.

How long does a Premade Website take to be installed? TOP

Orders are processed on a first come first serve basis. Typically my premade website templates will be installed within 2-7 business days (excluding Wednesdays) after I receive payment and the information I need for your design. I will send an email with these requests in response to your order. This time frame only applies where no changes to the design or graphics are needed - if these are required then your order will be worked on after all of my current design work is complete.

 

Please keep in mind that I am only one person and can only complete so much within certain time frames. I try my best to be speedy with my design work, but I do have other responsibilities and the rest of my website to manage. I appreciate your understanding in this manner.

How much does it cost to add customization or graphic changes to Premade Website Templates? TOP

The fee for any customization or graphic changes that are not included with the template design, will be based on the individual request. If you see a template that you like, but want changes made to it, please contact me with a very detailed description of what you want altered/added/changed, etc. prior to purchasing the design. The more details given, the easier it will be for me to give an accurate quote. Please note that not every request made will be accommodated. My own discretion is used in determining which ones will be. And please keep in mind that design change requests will move your installation to the end of my current schedule of designs.

How long does a Custom Website Design take? TOP

This depends on many factors including but not limited to: the level of complexity involved in the web design style; amount of graphics desired; how quickly correspondence is made between myself and the design client; and number of revisions that needs to be made to each graphic element (typically three is included for each element before addtional charges are applied).

 An average custom design takes approximately 2-3 weeks to complete, but with that being said, I have had sites take anywhere from three days to four months.

How much does a Custom Website Template design cost? TOP

Each custom website design is quoted individually based on the needs and desires of the design client, level of complexity of the design, number of graphic elements involved, and estimated amount of time that will need to be spent on the design.

An average custom website design starts at $400 for a basic template and goes up based on individual preferences/needs of the client. A non-refundable deposit is required for every custom website design and is half the price of the total design fee. The remainder is to be paid upon completion of the design, but prior to installation. The website design will not be installed until the remaining payment has been paid in full.

What is included with a Custom Website Template? TOP

A basic template design (same design on all pages of your site), includes the following: a main header/logo design with your name and slogan, up to 5 "quick links" to other pages on your site, the following sidebar graphics and buttons: "shop", "details", "view cart", "add to cart" (text can be changed to your preferences), two background layers, and one 468x60 pixel banner for link exchange.
 
It does not include the following which can be added for additional fees: a splash (entrance) page, category buttons and headers, page buttons (other than the five mentioned above - all of your pages will be listed below "details" and are added by you in you management area), or page headers. These things can all be added but the charge depends on your needs and preferences.

How do I pay for custom design work? TOP

Payments for custom design work can be made through my website. A listing is put up for the specific design and will have your name or business name in the title. I will contact you via email when your listing is up and ready to be paid.
No work will be started until payments are made, with the exception of Custom Website Templates, which require half payments up front and the other half upon your final approval of the design before it is installed. The design will not be installed until the final payment has been made.

How long is the waiting list for new custom designs? TOP

I typically have about a one month waiting list for any new custom work. See my Custom Services pages for details.
 

Glossary of Design Terms TOP

Below are a list of terms that we frequently use in describing website and graphic design work. Since many of these are often confused, we have given definitions to these terms as we mean them. This is only a partial list that may be added to in the future and should only be used in reference to our website and graphic design work. We have borrowed some definitions from Dictionary.com which you will find in quotes.
 
Template: refers to the overall layout of a website design that is reproduced on each page of a website. The code of a template is installed within your control panel, with specific codes, to allow your content to appear on the specified page. For our purposes a template typically includes two background patterns or colors, a header/logo image, sidebar graphics with links to other pages and categories on the left hand side, and your content on the right hand side. Copyright information is typically placed at the very bottom of the template.
 
HTML Code: stands for HyperText Markup Language and is the "behind the scenes," so to speak, of a website design. Our designs are created in html coding language, that will show up as graphics and regular text when published to the web. You do not need to have html knowledge to have your own website if you are using one of the hosts that we work with. We do, however, provide you with a Notepad document of your template's html code after we have installed it for you in your control panel, for you to keep as a backup should you ever need it in the future.
 
Graphics: refers to "computer-generated images" that are used for website and print designs (such as business cards, postcards or hangtags). For website designs, all of the graphics are created individually and are then put together in a template design.
 
Header/Banner: refers the largest graphic at the top of a website design that typically has the business name and slogan. It is also referred to by us as a logo.
 
Button: refers to a graphic that links to another page or shop category within a website template. We often put page link buttons, horizontally, below the header graphic in premade website designs.
 
Sidebar: refers to the content on either side of a website template or blog layout. We typically only include a sidebar on the left hand side for website templates, but both for blog layouts.
 
Sidebar Headers: refers to the graphics located on the sidebar that describe the links below them. Typically two are included in a website template - "Shop" with category links below it and "Details" or "Information" with website page links below it. Sidebar headers are not the actual links and should not be confused with "buttons."
 
Link: refers to "an object, such as text or graphics, linked through hypertext to a document, another object," a website page, shop category, product listing, etc.
 
Host/Hosting Service: refers to the company that hosts your website, web manager, control panel, images, content, etc. For our purposes we work with these hosting services. You are required to sign up with one of these in order to purchase one of our website designs. Mistakenly, people often believe that we will be helping them add photographs, products, text/content, website pages, shop categories, etc. - this is all managed, by you, through your host, which is why we strongly encourage you to thoroughly research these hosts and check out their demo stores/sites before purchasing any of our designs. We generally do not offer help with website management outside of what directly pertains to your template design.
 
Premade Design: refers to a website or graphic design that is made by us and offered for sale without any preconceived ideas or graphics from a client. We offer both premade OOAK and Limited Edition designs. These are generally more affordable than custom designs.
 
OOAK: stands for "one-of-a-kind" and when referring to website designs and graphics, it means that they are unique to only one purchase. After a OOAK design is sold, the design is not offered again.
 
Limited Edition: refers to a website or graphic design that is made by us, without any preconceived ideas or graphics from a client, and offered a specific number of times for resale - generally three (3) to five (5) times for website designs. These are typically the most affordable website designs, however, your website design will not be unique, as other businesses may have the same design depending on how many of one design sells.
 
Custom Design: refers to a website or graphic design that is created with specific ideas/graphics/preferences given to us from a client. We attempt to take the information given and create a design that suits your specific needs and desires. These are typically the most expensive designs.

Why do I see blue/gray/black boxes around some graphics? TOP
Sometimes website graphics are created with .png files that have a transparent background. Some browsers and/or computers, however, do not support these files, and therefore, they may have a blue/gray/black area where the transparent part is. If you are seeing this in any of our designs, then you are not seeing it as it was actually created. I highly recommend viewing them in the latest version of Internet Explorer whenever possible.

Do you do flash animation for website designs/graphics? TOP
At this time, I do not do flash animation. I do not have enough knowledge in this field to include it in any of my design work.

Do you offer eBay template/design work? TOP
I no longer offer any services for eBay design work. It has been several years since I have used eBay, and I am not up on all of the changes that have taken place since then, and am therefore, not comfortable creating templates, or store front designs for eBay. If you want to use graphics purchased from me for an eBay design or template, you may do so, but will need to have my credit and link info on any pages they are displayed.

Do you print business cards or other designs? TOP
At this time we do not offer printing of any design related items including business cards, letter heads, logos, hang tags, stationary etc. If you purchase any of these designs, you are completely responsible for uploading/giving the designs to the printing service of your choice.

What is your graphic design background and what programs do you use? TOP

I am a self-taught graphic designer and coder and make no claims to be an "expert" in these fields. I was, however an art major in high school and art minor in college. It has always been my passion! When I was introduced to Photoshop a couple of years ago, and later to Dreamweaver, I became "hooked" on graphic design work. Out of this new passion, a career in website and graphic design was born. I am still learning, however, and discover new skills and design abilities all the time. I currently create my designs in Adobe Photoshop CS2 and Corel Photo, and my website templates in Macromedia Dreamweaver. I have not yet taken up learning flash animation, so I do not offer these in any of my designs or for custom work.

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